info@fineshine.ae +971551079370 | 800-151 000
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Faq

Are you a legal company?

We are a fully legal, licensed company by Dubai Economic Development (DED) and by the Ministry of Labor.

Are your employees under your company visas?

Yes, all our employees have visa and labor cards under our company name.

Do you offer deep cleaning?

Yes, we do. We use high-pressure, professional steam machines, scrubbing machines and polishing machines. As far as deep cleanings go, you’ll be pleased to know that every single corner will be cleaned. After that, all the surfaces will be sanitized. We usually advise scheduling a deep cleaning 1-2 times a year. The frequency depends on how many people live in the place, and whether there are also small kids and/or pets. We provide a high-quality move-in and move out service.

Do I have to be there when the cleaners arrive?

No, you can leave a key for us to get in and we’ll handle it from there. Some of our clients leave their key under a mat, in the mailbox, at the building reception, or somewhere else out of sight. If you book online, please remember to tell us where the key will be. Otherwise just give us a call.

Who's responsible for the supplies?

Usually, we use our clients’ supply. If you do not have them or you want to try our Green Cleaning Service, we bring all of the necessary eco-friendly cleaning materials, including SEBO Professional anti-allergy vacuums. If you have a preferred product to use (e.g., for wood floors) just let us know.

What materials do you use?

We only use the best quality, eco-friendly, cleaning products that are the best solution for allergies.  We also use SEBO vacuum cleaner which is the best in the market and keeps 99% of the dust in the vacuum.

Our products are non-toxic and even kinder on the skin than our general cleaning products.

Is there a cancellation fee?

Yes, there is a cancellation fee. Please check our terms and conditions for more info.

What are your prices?

Please refer to our price-list page. In case of special-service requirements, please give us a call to discuss details or to make an appointment, and we will get back to you with a free estimate.